Conflict

Brian, this is excellent! In particular, you start with the reality of conflict. Yes, regardless of how hard we try, conflict will always be latent in human affairs. Regardless of techniques to manage others, lead others, sooner or later we can expect conflict; we ought not to melt down when it comes. We need to be aware of this latent potential, have techniques in our toolbox to handle it, and not believe that we shall ever have a cure-all for human conflict once and for all.