Something Extra

Amanda, thank you for this first-rate definition of Knowledge Management, or KM. Another way to state Knowledge Management is "lessons learned."

This is what we did, but what did we learn when we did it?

Too often we overlook the value of what we learn as a way to improve products, services, operations, processes.

Over the years, your humble servant here has encouraged his students to step back and do a KM self-assessment. We have unique paths in life; what we have learned may be of unique value. Too often we say, "Oh well, if I know this, everybody else knows it." This is a self-defeating trap. It robs us of finding and leverage that "something extra" that enhances our value.